Terms & Conditions

The terminology used in the Terms will be defined as the following:

• "AVS", "WE", "US" and "THE COMPANY" refers to providers of the services.
• "GUESTS", "TRAVELERS" and "YOU" refers to customers who use the service.

To secure your booking, a deposit is required at the time of reservation. The balance of payment must be completed before the travel date as per the specified payment schedule.

Cruise Payment Policy

Booking Day Before Departure	Deposit Payment	Balance Payment Before Departure
More than 100 Days	60% of Full Cruise Fare	100 Days
Less than 100 Days	Full Cruise Fare

Tour Payment Policy

Inbound Tour

Tour Category	Tour Type	Booking Day Before Departure	Deposit Payment	Balance Payment Before Departure
Inbound	Group / Private	More than 31 Days	MYR 500 per pax	30 Days
		Less than 30 Days	Full Tour Fare
	Ground	More than 31 Days	MYR 250 per pax	30 Days
		Less than 30 Days	Full Tour Fare

Outbound Tour

Tour Category	Tour Type	Package Price	Booking Day Before Departure	Deposit Payment	Balance Payment Before Departure
Outbound	Group / Private / Ground	Below MYR 999	More than 51 Days	MYR 250 per pax	50 Days
			Less than 50 Days	Full Tour Fare
		MYR 1,000 - MYR 3,999	More than 51 Days	MYR 500 per pax	50 Days
			Less than 50 Days	Full Tour Fare
		Above MYR 4,000	More than 51 Days	MYR 1,000 per pax	50 Days
			Less than 50 Days	Full Tour Fare

*We reserve the right to cancel the booking if failure to make full payment within the agreed timeframe.

Cancellation requests must be made to AVS via phone or email and will be effective only upon confirmation by AVS. The cancellation date will be on the day the request is made by the Guest and subjected to confirmation by AVS. Please review table below for specific cancellation fees and conditions.

Cruise Cancellation Policy

Cancellation Day Before Departure	Cancellation Charges (Per Person)	Processing fees (Per Person)
More than 111 Days	Deposit Payment	MYR 600
66 to 110 Days	40% of Full Cabin Fare	MYR 600
40 to 65 Days	60% of Full Cabin Fare	MYR 600
21 to 39 Days	80% of Full Cabin Fare	MYR 600
Less than 20 Days	100% of Full Cabin Fare	MYR 600
No Show	100% of Full Cabin Fare	MYR 600

*1 Night Cruise = MYR 200 processing fare

Tour Cancellation Policy

Inbound Tour

Tour Category	Tour Type	Cancellation Day Before Departure	Cancellation Charges (Per Person)
Inbound	Group / Private / Ground	More than 30 Days	Deposit Payment
		15 to 30 Days	Deposit + 50% of Remaining Tour Fare
		Less than 15 Days	100% of Full Tour Fare
		No Show	100% of Full Tour Fare

Outbound Tour

Tour Category	Tour Type	Cancellation Day Before Departure	Cancellation Charges (Per Person)
Outbound	Group / Private / Ground	More than 90 Days	Deposit Payment
		50 to 89 Days	Deposit + 50% of Remaining Tour Fare
		30 to 49 Days	Deposit + 75% of Remaining Tour Fare
		Less than 30 Days	100% of Full Tour Fare
		No Show	100% of Full Tour Fare

Refunds will be processed according to the cancellation policy of the selected travel package, which may vary depending on the service. A 100% cancellation fee will be implemented for non-refundable promotion fares and departure dates that are classified as “peak season”.

Any request for amendment must be made by the Guest to AVS by phone or email or visit to our office. Amendment is effective only upon receipt of payment of the administration fee by AVS' reservation office.

Amendment Policy

Cruise Amendment Policy

Amendment Day Before Departure	Type Of Amendment	Amendment Charges (Per Amendment & Per Person)
Less than 7 Days	All Amendment	Restricted
More than 7 Days	Change Sailing Date	Restricted
	Downgrading Cabin Type	Restricted
	Upgrading Cabin Type	MYR 180 + Prevailing Rate
	Change ALL Names in Single Cabin	Restricted
	Change Partial Name in Single Cabin	MYR 180
	Swapping Passenger between Cabin	MYR 180
	Add on Additional Passengers (3rd/4th pax) within Same Cabin	MYR 180 + Prevailing Rate
	Split off Cabin (e.g 1 Quad to 2 Twins (Same Cabin Type))	MYR 180 + Prevailing Rate

Tour Amendment Policy

Tour Category	Tour Type	Amendment Day Before Departure	Type Of Amendment	Amendment Charges (Per Amendment & Per Person)
Inbound / Outbound	Group / Private / Ground	Less than 7 Days	All Amendment	Restricted
		More than 7 Day	Change Departure Date	MYR 200 + Prevailing Rate
			Change of Name	MYR 200

*Restricted means no Amendment Allowed. Any attempts will results as cancellation. (Refer Section 3. Cancellations and Refunds).
**Prevailing Rate means the current price of additional amendment made

For detailed information on amendment conditions, charges and policies, please contact our customer service team.

All prices and information presented on our website are subject to modification at any time and may be altered without advance notification. While the Company endeavors to maintain the highest level of accuracy in all provided information, occasional errors in pricing or other details may arise. In such instances, the Company reserves the right to rectify any inaccuracies and to amend prices or other information as required to ensure the most accurate and up-to-date representation of our offerings.

Guests are responsible for ensuring that all required travel documents are prepared before your departure:

• A valid passport or other approved travel document, with at least six (6) months validity remaining from the date of arrival.
• Any necessary visas, as required by the authorities of the countries you plan to visit.
• Vaccination and health certificates, as mandated by the health authorities of the countries you will be visiting.

The Company will inform travelers of the necessary documentation and, where possible, assist in securing the required travel visas. However, the Company cannot guarantee that any visa application will be approved. The Company are not liable for any failure to obtain the necessary documentation, and no refunds will be provided for missed travel due to incomplete or invalid documents.

Once the trip has commenced, no refunds will be granted for any services that are not utilized, including, but not limited to, accommodations, meals, guided tours, or any other travel-related components offered as part of the package. Travelers bear the responsibility to fully avail themselves of all services included in the itinerary, as any services left unused will not be eligible for reimbursement or credit.

The Company acts solely as an agent on behalf of the traveler in arranging accommodations, transportation, and other related services. The Company is not liable for any injury, illness, death, loss, damage, or delay resulting from the actions of third-party service providers or from circumstances beyond our control. Travelers are strongly advised to purchase travel insurance to cover these potential risks.

The Company reserves the right, at its sole discretion, to deny service to any traveler whose behavior, in our assessment, may pose a risk to or disrupt the experience of other travelers or our staff. This right to refuse service extends to, but is not limited to, instances where travelers fail to adhere to established guidelines, engage in inappropriate or disruptive conduct, or present health-related concerns that could impact the overall group. In such circumstances, no refund or compensation will be provided for any unused portion of the services.

By completing the booking process, we acknowledge that you have thoroughly read, understood, and accepted these terms and conditions in their entirety. Should you have any inquiries or require further clarification regarding any aspect of these terms, we strongly encourage you to reach out to our customer support team for assistance before finalizing your booking.